Question 1

What is the typical turnaround time for equipment refurbishment?

Accepted Answer

Standard refurbishment turnaround is 10–15 business days from the time we receive your equipment. For rush orders, we offer expedited service with turnaround as fast as 5 business days, depending on the complexity of the unit and parts availability. We'll provide an estimated completion date during the assessment phase.

Question 2

How does your pricing compare to buying new equipment?

Accepted Answer

Our refurbishment services typically cost 30–70% less than purchasing new OEM equipment, depending on the unit type and condition. Every quote is customized based on the specific work required. We provide transparent, itemized pricing with no hidden fees so you can make an informed decision.

Question 3

What equipment brands and models do you service?

Accepted Answer

We service equipment from all major semiconductor OEMs, including Advanced Energy, MKS, COMDEL, SEREN, and many others. Our expertise covers RF generators, matching networks, DC power supplies, PCBs and control electronics, motors, mechanical pumps, and a wide range of support equipment. We also supply certified refurbished and pre-owned equipment. Contact us with your specific model and we'll confirm compatibility.

Question 4

Do refurbished units come with a warranty?

Accepted Answer

Yes. Every refurbished unit comes with a warranty covering parts and labour — typically a 3-month baseline, with the exact coverage period to be discussed and confirmed for your specific order. Our warranty also includes priority support, so if an issue arises, our team responds promptly during business hours.

Question 5

Can you source discontinued or hard-to-find parts?

Accepted Answer

Absolutely. We maintain an extensive inventory of legacy and hard-to-find components, and we have a global sourcing network for parts that have been discontinued by the original manufacturer. In most cases, we can locate and deliver discontinued parts within 48–72 hours.

Question 6

What testing and quality assurance do refurbished units undergo?

Accepted Answer

Every unit goes through a multi-stage testing process that includes functional testing, burn-in testing, and calibration to OEM specifications. We test to a minimum of 99% of original performance specs. Each unit ships with full test documentation, calibration certificates, and a detailed work report.

Question 7

Do you offer custom fabrication services?

Accepted Answer

Yes. Our Fabrication & Turnkey Solutions division handles PCB reverse engineering, CNC precision machining, control panel assembly, PLC programming, and full systems retrofitting. Whether you need a one-off prototype or a production run of custom components, we can deliver.

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